Server Status

Service Interruptions

Below you can find scheduled service noticed and details of previous service interruptions to the CloudCanvas network.

If you are currently experiencing a problem with your site and no service is currently underway then please visit the support page to get in touch with us.

To see our server uptime, please visit our Pingdom monitor page.

CloudCanvas Database Server Upgrade

We have been working on the CloudCanvas database server over the past few hours (03:00-07:00 UTC) to bring more stability and performance to the CloudCanvas platform. Over the coming months, we will also be improving the web server performance and also the signup and payment systems to make managing your CloudCanvas subscription easier.

No downtime is expected during the future updates.

Temporary London Degraded Network Performance

We are currently experiencing degraded network performance in our London location. Our network engineers are actively working with our upstream providers to resolve the issue as quickly as possible.

04/25/17 10:06 am EDT

Resolved – 04/25/17 9:26 pm EDT

Limited access to administration dashboard while database server is upgraded

There will be limited access to your sites admin area when accessing /wp-admin or /wp-login, this is due to a  major database server upgrade. The frontend of your site will not be affected in any way and the admin has only been disabled to prevent any changes you make being lost.

This will be in effect from 9am to midday GTM 18th January 2017.

London Server Node Reboot

Our monitoring system indicated an issue with the hardware node with the London server. Our engineering team has investigated the issue and initiated a restart of the host node in question.

This event rebooted the server but there is no impact on your data and configurations.

CloudFlare system maintenance

This only applies to CloudCanvas sites using CloudFlare

On Tuesday July 19, 2016 at 9pm UTC / 2pm PST CloudFlare will be performing maintenance for 15 minutes during which configuration changes to our dashboard and API will be unavailable. Note that internal testing suggests an impact in the range of 2-5 minutes, but we recommend customers plan for a 15 minute impact. During this maintenance, there will be no interruption to CloudFlare traffic and you will continue to get all the performance, security and availability benefits of the CloudFlare service. In addition, our Enterprise Log Share service will continue to collect logs as normal for delivery after the upgrade. However, during the maintenance no changes can be made to page rules, DNS, dashboard settings, or cache settings. No domains can be added or removed during the window, and changes to configuration via the API will be unavailable during this maintenance.

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