Server Status

Service Interruptions

Below you can find scheduled service noticed and details of previous service interruptions to the CloudCanvas network.

If you are currently experiencing a problem with your site and no service is currently underway then please visit the support page to get in touch with us.

To see our server uptime, please visit our Pingdom monitor page.

London Server Node Reboot

Our monitoring system indicated an issue with the hardware node with the London server. Our engineering team has investigated the issue and initiated a restart of the host node in question.

This event rebooted the server but there is no impact on your data and configurations.

CloudFlare system maintenance

This only applies to CloudCanvas sites using CloudFlare

On Tuesday July 19, 2016 at 9pm UTC / 2pm PST CloudFlare will be performing maintenance for 15 minutes during which configuration changes to our dashboard and API will be unavailable. Note that internal testing suggests an impact in the range of 2-5 minutes, but we recommend customers plan for a 15 minute impact. During this maintenance, there will be no interruption to CloudFlare traffic and you will continue to get all the performance, security and availability benefits of the CloudFlare service. In addition, our Enterprise Log Share service will continue to collect logs as normal for delivery after the upgrade. However, during the maintenance no changes can be made to page rules, DNS, dashboard settings, or cache settings. No domains can be added or removed during the window, and changes to configuration via the API will be unavailable during this maintenance.

London, UK Maintenance – 07-7-2016 23:00 UTC

At 23:00 UTC on Thursday, July 7, 2016 the London, UK network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and could impact availability up to several minutes.

Jun-02-2016 03:00 Local Time – System Reboot Scheduled

We have detected a system issue with the node hosting with the London based server. Our engineering team applied system updates and scheduled a brief maintenance window to perform a node restart.

This event will reboot the system. Your data and configurations will not be affected by the reboot. The reboot should last no longer than 5 minutes during which your site may be inaccessible.

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