Server Status

Service Interruptions

Below you can find scheduled service noticed and details of previous service interruptions to the CloudCanvas network.

If you are currently experiencing a problem with your site and no service is currently underway then please visit the support page to get in touch with us.

Node Host Reboot – London 04/03/19

Our monitoring system indicated an issue with the hardware node hosting the instances listed in this email. Our engineering team has investigated the issue and initiated a restart of the host node in question.

Please note: While this event rebooted the instances listed in this email, we expect no impact on data and/or configurations.

London Scheduled Maintenance – 2018-02-08

Event Type: Network Upgrade
Start Time: 2018-02-08 05:00:00 UTC
End Time: 2018-02-08 08:00:00 UTC

The London network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.

London Database Server Node Restart 0300 GTM

Our monitoring system indicated an issue with the hardware node hosting the CloudCanvas Database in London. Our engineering team has investigated the issue and initiated a restart of the host node in question. The restart should happen between 0230 and 0300 GTM 22nd December 2017. The restart should take no longer than 5 minutes and no data will be affected.

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