Below you can find scheduled service noticed and details of previous service interruptions to the CloudCanvas network.
If you are currently experiencing a problem with your site and no service is currently underway then please visit the support page to get in touch with us.
Our monitoring system indicated an issue with the hardware node hosting the instances listed in this email. Our engineering team has investigated the issue and initiated a restart of the host node in question.
Please note: While this event rebooted the instances listed in this email, we expect no impact on data and/or configurations.
We expect a brief interruption to the service on some CloudCanvas website on the 02/11/2018 from 02:30 until 03:30 GMT due to scheduled core updates and maintenance. We hope the timing doesn’t affect any sites.
Event Type: Network Upgrade
Start Time: 2018-02-08 05:00:00 UTC
End Time: 2018-02-08 08:00:00 UTC
The London network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.
Our monitoring system indicated an issue with the hardware node hosting the CloudCanvas Database in London. Our engineering team has investigated the issue and initiated a restart of the host node in question. The restart should happen between 0230 and 0300 GTM 22nd December 2017. The restart should take no longer than 5 minutes and no data will be affected.
We have conducted a database restart to complete a system update, some sites may experience a short disruption during this period.