London Scheduled Maintenance – 2018-02-08

Event Type: Network Upgrade Start Time: 2018-02-08 05:00:00 UTC End Time: 2018-02-08 08:00:00 UTC The London network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A...

How to change account password in WordPress

Changing your password in WordPress is very easy and can be done within your own account settings page, you don’t need to email a webmaster to change your password. Step 1 Login to your site with your current password and login details, if you aren’t sure...

How to add payment when account has expired?

If your CloudCanvas account has expired for any reason you will need to add a payment method before you can access your WordPress site or dashboard again. To add a payment you will need to login to your WordPress site as the main account holder, this will be the...

London Database Server Node Restart 0300 GTM

Our monitoring system indicated an issue with the hardware node hosting the CloudCanvas Database in London. Our engineering team has investigated the issue and initiated a restart of the host node in question. The restart should happen between 0230 and 0300 GTM 22nd...